Terms of Service

These Terms of Service ("Terms") govern all sales, quotes, and use of this website. By placing an order or accessing this site, you agree to be bound by these Terms.

If you are placing an order on behalf of a company or organization, you confirm that you have the authority to bind that company to these Terms, and these Terms will apply to all members of your organization who use this site.

Lead time is how long it takes us to get each item ready to ship. Stocked parts usually ship in 1–5 business days; made-to-order parts can take several weeks. Any ship date shown at checkout is a tentative estimate, based on the longest-lead item in your order, and may change. We work to that date; if the actual lead time differs from that estimate, we will contact you before shipping.

• Please confirm promptly. Card authorisations expire after a short while, so confirm the date when you hear from us. Once a hold expires it cannot be taken, and the order must be paid again.
• Cancellations. You may cancel an order before it ships. Custom or made-to-order items may incur a cancellation fee once production has started.
• Items we do not hold in stock. We stock most of what we sell, but where an item has to be ordered in to fill your order it is fulfilled as a priority and remains subject to material availability; it may be cancelled by either party. The ship-by date shown on your order is the outside date for that line, and we confirm the dates we can meet within 2 to 3 business days.
• Title and risk. All shipments are Ex Works (EXW) or FOB Shipping Point unless otherwise agreed in writing.

All sales are final due to the industrial nature and shelf-life constraints of elastomeric compounds. Returns are only accepted for the exceptions below, and no returns are accepted without a pre-approved Return Merchandise Authorization (RMA).

1. Exceptions. Returns are only accepted for verifiable material defects, damage, or order processing errors.
2. Timeframe. Return claims must be initiated within thirty (30) days of product delivery.
3. RMA required. No returns will be accepted without a pre-approved Return Merchandise Authorization number.
4. Freight costs. Customers are responsible for all return shipping charges, which must be sent via prepaid transportation.

Our sole liability for defective products is limited to a refund of the purchase price or product replacement.

We disclaim all implied warranties, including warranties of merchantability or fitness for a specific purpose. We are not liable for labor costs, equipment downtime, environmental cleanups, or any incidental damages.

Users may view and download site content exclusively for internal purchasing and technical evaluation purposes. No text, code, graphics, or sizing charts may be copied, modified, or redistributed without written consent.

We provide external links purely for convenience and assume no liability for third-party content.

We do not sell, rent, or lease your personal data to third parties. We utilize encrypted payment gateways and do not store credit card profiles on our local servers.