Shipping and Returns

Shipping Policy

  • Prepaid Costs: Shipping fees are calculated at checkout and must be paid with your order.
  • Delivery Method: Orders with prepaid shipping are dispatched using the most efficient carrier.
  • Lead Times: Estimated delivery dates are non-binding approximations and serve as guidelines only.
  • Shipping Damages: You must report any shipping damages, shortages, or discrepancies within 14 days of delivery by emailing sales@rubberdynamics.com.

Returns & Cancelations

  • Return Window: Eligible items are fully refundable within 30 days of delivery.
  • Valid Reasons: Claims must involve fulfillment errors or products failing rubber industry standards.
  • RMA Requirement: All returns require an authorized Return Merchandise Authorization (RMA). To request an RMA, email sales@rubberdynamics.com.
  • Return Shipping:
  • Defective Items: We cover all return shipping costs for valid defect claims.
    • Non-Defective/Invalid Claims: The customer is responsible for all return shipping costs.
  • Restocking Fees: Returned or canceled non-defective stock items require written approval and incur a 50% restocking fee.

Custom & Special Orders

  • Non-Stocked Items: Specially ordered items cannot be canceled or refunded without prior factory approval.
  • Custom O-Rings: Tailor-made products are strictly non-cancellable and non-refundable.